Updated:

Two hours in surgery, a newbie Emergency Department doctor getting taught how to drain am abscess. Mine. Which I found today.

This is the operating room and the bed that was covered in sheets and then my pus infection gunk from an abscess on my back, shoulder blade area lhs.

It was a long operation, with a trainee ED doctor, loveliest bloke, from China.

I went to Queanbeyan ED first, thinking it was a tick. The doctor insisted it had to be drained and fixed.

The consultant supervisor headed up the op. It was an exhibition of incredible expertise and fortune that I could walk in and have it done.

Earlier:

Unfortunately the temporary sign – a stupid development – at Googong to the dam prohibited petrol motors which was ambiguous. Could have meant on-water vehicles, but having a petrol motor I didn’t drive down to it. It’s protected because it’s a drinking water supply.

Fabulous country though.

Then to Tuggeranong and a quick walk around the town centre. Quite interesting.

Found a 100% bulk billing medical practice which might work.

Just wasting out the day with an eye needing utmost care and waiting on the linkages part, not yet arrived at 3.30PM.

Lately I’ve been aware of worsening service towards customers and have some bad experiences myself.

I remember when dealing with customers was a primary part of business activity and the customer service aspect was a much more pleasant experience.

It’s not all bad of course but there’s an arrogance developing in attendants, and in some cases a flip: the customer has to pander to the attendant.

I think I’ll be heading to a quiet place today to write an email letter dealing with a particularly troubling matter for me. I paid for a car part and was told it would be in “in two weeks” and now, five weeks later, it isn’t. I was told on Friday last week that I’d be phoned with an update and that hasn’t happened either.

In this instance I’ve been treated as though I’m the cause of problems for enquiring. Not an apology from them about the delay.

Same with Australia Post lately.

It’s depressing when the paying customer’s politeness is met with arrogance and even nastiness.

Then at the hospital last night buying dinner the pushy young attendant promised something and didn’t do it, and if I didn’t check myself I would have had no dinner there and a raw eye condition unable to yet see, to go somewhere else.

“No problems,” he said. I’ve encountered this before, too .The attendant causes a problem and say, “No worries.”

EYES UPDATE

Had both yesterday. Laser treatment and an injection, left eye.

Slept well and it’s good this morning thankfully.

Have to move from the carpark because the inspectors are writing tickets. I had to get an exemption yesterday. Can’t today.

Bit shook up lately.

9.48 AM

Two hours into a security update. It has downloaded the same two updates three times.

1.30 PM

Earlier wrote to the GM of the dealership. Good response, wait to see what comes.

Leaving now, the hospital ringing noise is too much for one more night. Back to Brooks Hill Bungendore.

Second coffee for the day, first at the rest area, shower at Queanbeyan, and arrived now at the hospital.